WORST SERVICE

Recently we have been experiencing the worst service from Aramex, sent a parcel on the 29th from Durban to Harrismith, today is the 05th of February, the parcel is in Sandton??? When do they plan on getting my parcel delivered? Before we used to send the parcel on the Monday and it was delivered in Harrismith on the Tuesday. I am not sure what is happening but we are not happy clients at all.