Worst possible client experience.

In March I was charged twice for a parcel by PayPal. I asked PayPal to reverse one of them. Unfortunately they seemed to reverse with Aramex too.

So Aramex without letting me know, deactivates my account. Now I have two parcels on the way that cannot be delivered.

I phone on Monday and is given an email to which I send all communication. Nothing happens. I phone back twice on Tuesday to get feedback - nothing.

Now I want to return my parcels for refund but Aramex will need to show Amazon a code for the return. Aramex cannot even assist me there.

So now as I customer I am stuck. Aramex won't assist me in reactivating my account. They won't assist me in helping me to return my parcel.

They don't care at all for me as a client. This is the worst possible client experience anyone can have when you are stuck and you are not getting any assistance to resolve your issue.

I logged a ticket on the website, which was promptly closed within two days - no feedback - nothing.