Worst ****ing company ever disgusting service. No procedures

Can someone please assist me, PREFERABLY A SUPERIOR IN THE CUSTOMS DEPARTMENT

I have been dealing with Noma from Customs for the past 2 weeks.

My package was detained at customs from the 07/08/2018, i recieved an SMS asking to contact sifiso. I tried several times to call and she never rep**** to emails or called me I spoke to her on the 12th I think I called Noma again on the 19/08/2019 and was advised my package was detained at customs and I was required to pay an inspection fee for the package to be inspected. I made the payment of R160 on the 19/08/2019 at 12:41 after numerous emails requesting the invoice be sent to me as promised by Noma The inspection was booked for the 21/08/2019, again after I called on the 20/08/2019

I called on the 21/08/2018 afternoon to find out if there was any feedback, I held on for 30min and Noma was still busy on a call and did not take my call. Neither did Babra take the call back and explain.

I received an email after that saying there's no feedback

I call again today which is the 22/08/2019 - I am put through to Noma again and this is what she says "Hi, Your package is detained at customs and an inspection is required. The inspection fee is R160, after you make payment an inspection will be done" AFTER EVERYTHING AND SPEAKING/EMAILING NOMA FOR ALMOST 2 WEEKS SHE STILL DOES NOT KNOW WHAT IS HAPPENING AS IF HER MIND WAS ERASED OF EVERYTHING REGARDING THIS PACKAGE.

How is this company run? You have uneducated people working here who gives a damn about customer service. I had to tell Noma that everything has already been done, she should know because we were communicating for so long. My mind is blown by this... now she says the people at customs don't know that the inspection was already done yesterday that's why they requested another one.

So how much more longer must I wait because you have *********** people working there!!!!

I went online today and checked reviews regarding you guys, WOW. 99.9% of people called you "disgusting" and were "appalled" by your services. If someone actually knew this why not take better care of your department? pick up your standards guys. I work in customer service and take extra care of my clients.

I will never be using ARAMEX AGAIN

I EXPECT A CALL OF SOME SORT OF FEEDBACK/EXPLANATION FROM A SUPERIOR TODAY REGARDING THIS MATTER. I AM DISGUSTED TO SAY THE LEAST AND SHOCKED AT THE SERVICE AND PEOPLE YOU HAVE WORKING THERE!!! It is the 29th, past the 5 days mark to get feedback from customs and still ****ing nothing. I spoke to someone today and was advised something people wait 20ays or more. I cannot do wait like that