Worst experience

If I could give 0 stars I would. No one bothers replying to emails when asking on WhatsApp they log off before you can answer if there's anything else. I finally got a hold of someone told them I want an answer now sort of got a answer then they said customs wasn't paid I showed an screenshot to prove I paid it using the link. How do you work meaning it will stay there cause it's not paid. Horrible service