Worst Delivery service and Follow up service by Call Center

I sent my parcel on Tuesday 18/12/2018 it arrived at your Depot and was booked out for delivery on Wednesday. It is now Saturday 21/12/2018 and parcel has yet to be delivered. I have contacted their customer line (what a waste of time). I am queued in line no 20 when I eventually get to no 2 in line I am bumped up back to no 15 in line this has happened continuously when I do get to next one in line I get cut off *** worst service ever. The one time I got through they promised they would get back with results (Friday 20/12/2018) I'm still waiting. I take it because of non service my parcel has either being lost or ******. Please sort out. I have being using Aramex for a few years without ant issues and this has being the worst service so far and will be looking for another service provider and will not be recommending the services of Amarex to anyone. There is unfortunately not a minus Star because would definately have chosen that.

The parcel is outstanding 4 days so far and was supposed to be here before Christmas.