Worst customer service - Aramex

This must be the absolute worse service of any business of all time - I paid for a parcel Tuesday 1 July, it's an overnight service but in these times we can all understand if there are some delays - it's been 7 days and nothing - tracking service shows my parcel is on a Sandton Joyride - out for delivery since Friday morning. It's impossible to speak to an actual human - as their phone service simply cuts out when you make any selection - and email and whatsapp comes with automatic responses. Yet, during all this, did they stop their dropbox service - no, so people can still pay for an overnight delivery, yet it's not running. This is beyond pathetic and for an international company - disgusted in this poor service and I will never use them again - I will also make sure that the industry I am in, knows about this and stops using them -