Worst Courier Experience Ever

I am extremely disappointed with the service from Aramex. This has been one of the most frustrating experiences I’ve had with a courier company.

Firstly, I was repeatedly told that drivers came to collect the damaged microwave, yet I was at home the entire time and no one showed up. Being given false updates like that is completely unacceptable.

When the parcel was eventually collected, the driver did not provide any return slip or proof of collection. Now I am left without a tracking number or any form of reference, which puts me in a very stressful and unfair position.

To make matters worse, trying to get assistance is a nightmare. I’ve been calling head office and sitting on hold for extremely long periods with no help. There is clearly a lack of communication, accountability, and basic customer service.

At this point, I have no information about where my parcel is or what is happening next. This level of service is unacceptable, and I would not recommend Aramex to anyone.