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RM
Reneilwe M

1 reviews | Active since Oct 2011

30 Dec 2021, 10:01

Worst Courier Company in the whole universe...

I have experienced some bad customer service in my life. However Aramex takes the award. A package (***) that arrived in Johannesburg from Stellenbosch on the 15th of December is still not delivered. Festive season or no festive season, COVID-19 protocos or no COVID-19 protocos. You just run a sinking stinking ship. Again, you are the worst courier service I have ever experienced, the worst part is that you're an international company, one would think your standards and customer service are above the rest, but you are the worst. Can I please have my parcel delivered, I was supposed to have gone to Mpumalanga for Christmas holidays but I didn't because of you, the worst part is that you don't even communicate even it's just to lie, but some kind of communication would be appreciated, I have been calling for 3 days now and still nothing is happening. CAN I HAVE *** delivered for heaven sake.

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Replies (1)
RM
Reneilwe M's update30 Dec 2021, 14:57
Reviewer Update
Again I must say you are the most *********** company I have ever dealt with. I don't understand how you are still in business when the right hand doesn't know what the left hand is doing. 2 calls in 15 minutes. I'm being told my parcel is misplaced and 2 out of the 3 boxes cannot be allocated. Doesn't every box that leaves or comes in a depot/hub get scanned so how is that possible. The last caller even says she will arrange for the 1 box to be delivered. I don't want it. I want all 3 boxes -+134kg's weight to be delivered today or tomorrow. I really think you should retrain your staff because if you had competent people working for you, who knew what they were doing, stupid things/mistakes like this would never happen.