Worst courier company ever

I have a pacerl that was sent last week Thursday the 8th of December from Cape to PE and this morning I requested to collect it and not wait for delivery because I am leaving town at 13:00 and delivery might delay and they agreed and said their local office will contact me shortly but up until now they haven't called. I called them now to ask them where must I collect the pacerl and they say it's impossible for me to collect it today because it's out for delivery with the the 3rd party already. Now I must cancel my flight and lose my money because of them