worst company in the world - do not use

I ordered a handset online - the seller promised me Fedex, but used Aramex Priority Parcel Shipping. They claimed a 2-4 day delivery. It took them 13 days, and multiple calls and mails from me. When the parcel arrived, the packaging was crushed, the wrapper was torn and dirty , and the phone itself was shattered. Clearly it had been smashed in transit. I took extensive photographs and contacted Aramex in South Africa to have my customs and clearing fees refunded. I also contacted the seller and provided the photographs to them to claim from Aramex Hong Kong. Aramex SA rep**** to me that they wouldn't refund anything and sent me their HK branch's comments. These were:

"Dear Siphokazi. We will not settle the duty . Do not refund to consignee. Push consignee to deal with shipper directly. Why refund? Why debit origin (us) ? This case is closed as delivered ! Best Regards. Maggie Li"

Not only are they absolutely terrible at delivering things, but their internal business practice - "push consignee to shipper" - is thoroughly ********* and evil.