Worse service ever

Driver got highjacked on the 29th January, call centre agents told me that I need to “findout” from SHEIN if they can replace my items…When I ask about customs I was told it was non-refundable. After fighting with everybody calling left right and centre I’m then told they’ll refund me in 15 working days. Like so you loose my items and I must find a way to get them again.Oooooh and SHEIN tells me that they need to investigate with the courier company as they weren’t informed about this. SHEIN only got back to me on the 12th of February regarding the matter