Worse service

This is the worse courier company to use. I ordered a package from a lady and she uses this courier company They came to deliver on the 20th of December 2018 Could not find my place they did not even attempt to call me for directions just took the package back to undelivered office

When I called the call centre spoke to Rochelle Said they could not find my flat she updated the address with a unit number said she emailed the relevant department to get it sorted and they will deliver on the 21st..

Come 21st tracking my parcel no updates

Called again spoke to Rochelle again she doesn't understand why they have not updated the system and she did email them she will email them again to find out what is happening

I told her I need the package urgently..

When calling the call centre they take so long for a consultant to answer Rochelle had the nerve to tell me to collect the parcel from their office I told her why must I when I paid for the service She was very laid back and told me wait until the 24th if the system updates..

Come 24th system is still not updated Called again the call centre spoke to Rochelle again telling her I am leaving on the 26th on holiday and I need my package. Spoke to another consultant she said she will get it sorted I told her a friend is leaving on the 27th if I can getmy package to her to bring to me Still nothing I spoke to Jerico on the 27th of December he said that he doesn't understand why they taking so long to deliver and he will get the department in charge to call me

No one called me

I even told Rochelle I live in a complex when the driver delivers they must call me to be able to come down to open..

I contacted the supplier that used this courier to follow up with Aramex as I highly annoyed

She did contact them and she said they came several times to deliver no one at the property..

So the 3rd of January 2019 my dad contacted Aramex and gave them a mouthful to say how long does it take to deliver a package They said they did come through no one at the property so my dad said hiw can a driver not call because we have security gates How dumb can you be

I am highly angry as I needed this package for a function amd could not take it with..

Worse company ever with no professionalism..