Won't ship and won't return my item purchased

<p>I purchased an item from Amazon.com and had it delivered to my address at AramexGlobal New York.</p> <p>The item was deemed unacceptable for on shipping to South Africa.</p> <p>In spite of numerous requests to return the item to Amazon so that I can get a refund, Aramex are totally unresponsive and have done nothing 16 days later!</p> <p>Extremely dissatisfied with the service as time is running out to qualify for the Amazon refund. </p> <p> </p>