Why the long wait?????

<p>I am waiting for a overseas parcel.</p> <p>I was asked for my importers code which I did give, then an invoice was required for customs, which I did give.</p> <p>There was a querie and I was told 2-3 days I will have an invoice.</p> <p>After almost 2 weeks I sent emails with no response. On Thursday I contacted Ruth Telephonically to find out what is going on, She said she released the paperwork to accounts, and told me that she only opened the file. But I was communicating with her the whole time.</p> <p>After speaking to her, I had to phone accounts, and no one knows about my file, untill now, I have received no email or anything from Aramex to inform me what I have to pay.</p> <p> </p> <p>Ieven sent a email to Aramex, but I still have had no reply.</p> <p>How long do I still have to wait????</p>