WHERE IS MY PARCEL ARAMEX!!!!!!!!!

I purchased an item from a lady in Johannesburg, on 19/08/20 Wednesday morning she went to Pick n Pay Bedford Centre and made use of the Aramex store to door facility.

I have a copy of the waybill, up until today the waybill number does not show up on the system and when attempting to track it says: Invalid number / data not available. I have called Aramex 5 times and they have informed me that this means the parcel was not collected by Aramex from the store. I have contacted the Pick n Pay who confirmed there was indeed a collection that afternoon and every day thereafter.

So Aramex, WHERE IS MY PACKAGE???????!!!!!!!!!!!!!!!!

MY PACKAGE IS NOT EVEN SHOWING ON YOUR SYSTEM, YOUR CALL CENTERS CANNOT HELP ME SO DO I JUST LOSE MY R850?

I WANT ANSWERS AND NO ONE IS GIVING THEM TO ME!