Where is my parcel?

Dear Aramex. I have sent a parcel in wed 24 June and it's now 7 DAYS later with absolutely no info on where my package is and when it will arrive at my client. Please may I ask for you to send my parcel back and I need to get a refund please. Nobody answers the phone when I call. This service is absolutely horrible and I am so disappointed on my experience. Also disappointed with the fact that nobody notifies you of what is going on or where you parcel is. Something that was supposed to be an overnight shipping turned into a 7 day syill waiitng to find out where my parcel is situation. And I dont think Covid can be an excuse when it comes to your bad customer service and zero communication.