Where is my package?

<p>I ordered a Nike classic Cortez on the 20th of December 2016 today is the 2nd of January 2017 I recieved confirmation that the package was delivered to you facility on the 23rd of December and was hopefull that I would receive it before christmas as it was a gift. Your package tracking site says it was due to be delivered for the 24th-30th December I called your offices only to be put on a rediculously long hold. I am utterly disapointed and hope that other companies using your services realise that you contribute to their loss of profit because of your terrible customer service I am going to cancel my order with Nike.</p>