Whatever you do, don’t use aramex. Ever

I don’t even want to tick any star. I’ve had and am still having the worst kind of experience with aramex. I’ve had 3 parcels from 3 different people stuck with them for almost 2 months now. There’s been emails from so many consultants saying absolutely nothing. 1 parcel I needed an explanation as to why I’m being charged so much for customs as it was declared a gift, the other they just keep asking for invoices and proof of purchase which I’ve sent, then the one I just really don’t know, they don’t either and everyday it’s the same response of “we are investigating and escalating”. This is now almost 2 months of my parcels with them and not a single consultant has managed to resolve my problem, I’m at my wits end and honestly? Sick of everything that has to do with aramex, for a company that should be selling convenience, they’re the absolute worst courier service I’ve ever encountered. The absolute worst!