What3words! NO ONE KNOWS!

Aramex World Wide makes use of an addressing app called what3words it is a simplified way of getting to any place in the world by only using 3 words ex. ///fitter.month.activity instead of a long address .

This all sounds very amazing but it would help if the staff at Aramex actually knew this.How can a company use an app but none of their employees now about it ?

I have been sending parcels with these 3 word addresses for a while and if i query people tell me there is no address on the waybill . Really who would be so stupid to send a parcel without an address .

The aramex app refers to the w3w app if you load a parcel and you can use your 3 words to locate a specific address

So I called up the customer care and no one could help me and i was told the address is blank on the waybill (omw really!)i then asked if i can please speak to someone that actually knows what i am talking of and no one has been able to answer me . this is not only at the customer services but at 4 other branches due to a lack of i guess training my parcels get delayed i could just as well have used SAPO who is cheaper as it would have gotten there at the same time . really that one simple app can make a company completely useless . This app is there to simplify things. Why endorse the app if you dont equip your employees with the knowledge to use it . so instead of my parcel being delivered overnight it take 4 days

another thing if you didn't understand the address why cant you call the sender or receiver before handing the parcel over to a 3rd party courier ! and then we have to call the offices to find out whats going on ! (airtime isnt free and because they arent with telkom their call are more expensive !) and because of this my teams cant do their jobs because their connectors are somewhere so we loose 4 days of work because Aramex cant inform their employees of something simple like an addressing app that they actually use !

I have given Customer services an hour to get someone to call me who knows about this app they have failed to find such a person . Really!!!