What went wrong Aramex?????

My parcel from China arrived in Johannesburg the 11 February and I'm still waiting for it. On the 20th/21st somebody of Aramex tried to contact but I couldn't pick up the phone as I was busy. I phoned the call center and they putted me through several departments but I ended up with the right department a rude short tempered lady which I spoke to over the phone told me that the lady that was suppose to assist was on lunch and I must phone back at a later stage. That's when I emailed Aramex customer service and someone assisted me. The 21st lady asked me for proof of payment which I send as customs needed it we communicated last on the 26th since then I heard no update from her what so ever. Today I tried to email her again the email said out of office and there was another email which was referred to since this morning there is no reply back from this other email that was given. I have been using Aramex this past two years now without any problems but all of a sudden at the beginning of this year they seems to have problems with customs communication. Please sort this out asap as I rely on you. I want to keep doing business with Aramex but as of now they don't leave any other choice to give them a bad review DHL would have done better as I also use them.