What service, support has clue

Aramex should be ashamed of there service.

Very few companies I have dealt with have been so abysmal at informing clients or having knowledge of what is going on with there own organization.

The single job you have is to know where customers parcels are and how long it will take to be delivered. It's literally the job of a courier and logistics company.

Every time I speak to someone, I am told a different story with broken promises. The idea that you keep lying to clients is shameful and *********.

I have been waiting 20 days for a low-value item to arrive.

First off the item was not added to the low-value pile despite it being marked on tracking as such. Customer support is unable to explain why it was not.

I was promised in writing that my parcel would be delivered on 22 December, only to make a call this morning to find out it still has not left customs.

Again customer support is unable to provide a valid reason.