SH
Shaun H

1 reviews | Active since Nov 2015

23 Dec 2016, 16:15

What a pleasure dealing with Moesfiqah

<p>Hi there</p> <p> </p> <p>for the 1st time in my life i decided to order goods online. I have always been extremely sceptical about online shopping.</p> <p> </p> <p>I order a few pairs of shoes which had to be shipped from Netherlands. Moesfiqah kept me informed and updated as to the progress of my parcels (4 in total), and arranged to get them from Jhb to Cpt in lightning speed.</p> <p> </p> <p>I have heard of horror stories up at Jhb post office/ customs where things literally go missing, but she reassured every step of the way that my packages will arrive.</p> <p> </p> <p>Thank you Moesfiqah. I really hope that your company recognises your efforts, as the service culture in SA is seriously lacking in many aspects.</p> <p> </p> <p>Well done... WE NEED MORE OF YOU IN ALL OTHER INDUSTRIES . . . MAKE SA GREAT AGAIN!!!</p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply28 Dec 2016, 08:39
Official

Dear Shaun

Thank you for taking the time to share your positive comments with us. We sincerely appreciate the effort.

We take great pride in our service and will always endeavor to meet your expectations. At times we face challenges that are beyond our control but we will always make sure you are well informed and updated with regular progress reports. We value the relationships we build with our customers and will continue to delight you wherever possible. Moesfiqah will be commended for her exemplary service to you.

If you need any further assistance please don't hesitate to contact us again.

Kind Regards,

Customer Care Johannesburg - Aramex SA