"We know Logistics....". Well they do not know customer service.

Their slogan is "We know Logistics....". Well they do not know customer service. I did not even get to try out their parcel delivery service because they already fail to follow up on my requests to be called back by a sales representative. The online contact form does not work. Keeps giving errors.

So I submitted a support request instead. First one was answered with some stupidity already "Would you kindly provide your account number and so I can relay your query to a team that will assist you further." Clearly did not read my message wherein I request to be contacted by sales because I am looking to become a customer. No response on the faulty contact form either.

On my second request to be contacted by sales I received an apology and a promise to be contacted. Week later, nothing......

Decided to try the contact form again. Still not working.

Submitted a ticket for the faulty contact form.. Ticket was closed without further notice.

Submitted two more tickets, one for the contact form and one for a request to be contacted. Both tickets were again closed without notice.

Submitted a complaint. No response whatsoever. Despicable behaviour.

Contacted The Courier Guy, received a response in a day and a representative came by my office a couple of day later to explain everything perfectly. Now that is service!

Wonder why Aramex disabled the review option on Google and Facebook..........