Wasting my time

I don't like doing this but you leave me no alternative. I have a Global Shopper Account. and on Tuesday morning early I send an Commercial invoice as requested. Today I enquired about this package and was just told that the invoice was only submitted Yesterday( Wednesday). Seems like only after my query Wednesday it was send for clearance. So you wasted a day of my time. Why?? Do you realise we use couriers because we need stuff asap, and we pay a lot for this. This is totally uncalled for. <br> <br> Promises are being made, and nothing is coming from it. For now I will not be naming them on here.<br> <br> Think I should rather cancel my account and use someone else.