WARNING: Aramex Is A Waste Of Time and Money

I renewed my Aramex Global Shopper account last year against my better judgement. I had a terrible experience. I have been an Aramex customer for over 3 years and I had my first terrible experience last year. I counted this as an anomaly as the service up until then had been great. I wish I had known that this was the beginning of a slippery slope downhill. I have since had an additional 2 bad experience. The one I am currently dealing with his almost nightmarish.

A package I had ordered from Thailand arrived in South Africa on the 22nd of November 2019. To date, I have not received this package and this is a company that prides itself on its express service. What I have received are excuses, delays and bad customer service. I have had to follow up countless times and the goal posts keep changing. I submitted the required documents on the 9th of December and it would take an entire month to be told that an additional bank statement is required this time stamped by the bank. I was then hit with an undeclaration penalty even though I explained that their declaration systems does not have the Thai baht so I was forced ti convert the invoice myself. I took responsibility for this because Lord knows that this package is now it its 3rd month in this country but it has not been released. Low and behold the package is still not delivered. I requested for my concerns with their declaration system to be escalated a week ago and to date I have received nothing. Unfortunately, the agent who is handling my query is also unresponsive and makes you feel as if he is doing you a favour by doing his job. Daren thought it was okay to tell me that customs is understaffed, has a backlog and a full mailbox so he can’t email them. As a customer I really don’t see the value of being involved in internal inefficiencies. The real humdinger is that I placed an order from the same supplier on 6 Jan and it was cleared and ready for delivery by 13 Jan. And yet the one from November was still waiting.

Unless you have the time and money to follow up on every package you order (numerous times via phone and e-mail). DO NOT SIGN UP WITH ARAMEX GLOBAL SHOPPER.