Warning: Administrative Retaliation & Total Service Failure at Aramex JNB

To the South African public and business owners: Be extremely cautious when using Aramex for international shipping. My recent experience has shown that if you dare to challenge their incorrect billing or question their "clearance fees," you may face administrative retaliation.

I was charged a clearance fee for a service that was never provided. The moment I raised an inquiry to correct their billing errors, my package was conveniently "detained" for a health inspection, the very same day. It is highly suspicious that a routine shipment only becomes an issue once the customer demands professional accountability.

To make matters worse, the staff at the Johannesburg Hub are dismissive and rude. When asked for an update on a package I have already paid fees for, I was told a 2 week delay is "normal" and was arrogantly told that if I'm unhappy, I should just "use another service."

If you are a business owner or an individual expecting the efficiency of a private courier, be warned: Aramex currently offers the same speed and communication as the national postal service, but with the added bonus of staff who treat your shipment like a tool for their own petty grievances.

Do yourself a favor and take their advice, use someone else.