waiting

I'm still waiting for information regarding my parcel I sent on 03 may 2020. After physically going to their offices in Sandton, I was told that the warehouse is filled with packages that have no waybills due to some unfortunate mishap which involved the delivery van. Firstly they don't allow the public on to the premises, however a very nice female security guard assisted me and after a while someone else came to inform me that they were sorting through all the undelivered parcels and I would be contacted if mine was located; provided they had all the details of the contents. It will help if there was someone to contact directly at the sorting facility instead of a call centre agent who has the same information the public can access via the tracking site.