WAITED for OVER 10 DAYS FOR OVERNIGHT PARCEL

I'm very disappointed with the service I have received from Aramex. I've had to wait for over 10 days to get my 2 "OVERNIGHT" parcels, and till today I'm still waiting for the one. The tracking system is not end user friendly, the delivery people don't alert you or call when they are having trouble finding your delivery address. I posted a parcel on the 24th from JHB to DBN. I drove back to DBN on 31st and my parcel is still not here. THIS IS A JOKE. Your service is very bad, I will no longer use you guys and will make sure my family and friends are aware of the poor service. The order parcel took 9 days to reach JHB from DBN, I was stuck in JHB because my parcel which had my LICENCE DISC was doing it's rounds on your system.