sG
stephen G

1 reviews | Active since Mar 2009

04 Aug 2016, 06:38

Vusi gone mute again????

<p>me again.... seems it is only via public complaint sites that you peeple are prepared to respond to your own clients!!!</p> <p> </p> <p>Since Lunga left the GlobalShopper desk at Aramex it seems your service has come to complete ruin with Vusi running the desk!! Could someone please go wake him up??</p> <p> </p> <p>so after fighting with you for a montht o get my parcel that you damaged, you kow think the best course of customer servcie is to simply ignore your clients claims??</p> <p> </p> <p>tell me, how succesful is that Customer Service offering working out for you???? just ignore your customers??</p> <p> </p> <p>I have sent you the invoices for the landed costs of my goods you damaged so now pay the claim!!!! and stop ignoring me - i am not going away!!</p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply04 Aug 2016, 08:02
Official

Dear sjg37,

Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused to you in this regard.

As per our discussions with you, the claim you submitted was indeed sucessfully processed and payment was completed. We have now supp**** you with the proof of payment for this matter in order to conclude it.

We apoloise for the delay in communication and this will be addressed accordingly. We value your continued support and hope to delight you with our world class service in the near future.

If you need any further assistance please dont hesitate to contact us again.

Kind Regards,
Aramex SA