Very poor service - don't use Aramex it's a waste of money and time, choose another better courier.

A package was placed in Dropbox at Checkers Hyper Meadowdale Mall JHB on Thurs 14.7.2022. According to the Aramex tracker the package went out for delivery on Friday 15.7.2022 but was never delivered. No reason was provided for non delivery.

Still no delivery 4 business days later on Tuesday 19.7.2022. Aramex customer care is unable to clarify why the package went out for delivery on Friday 19.7.2022 but was never delivered. Particularly in light of the fact that we use courier services on a regular basis. As we are medical rooms this has caused unnecessary delay and prolonged waiting for patients to receive essential items as it should have been recieved on Friday 19.7.2022 as stipulated on Aramex tracker.

The service is really very poor for the fee charged compared to other shipping/courier options where the service is far more reliable and prompt. As a result of this experience and other occasions in the past where Aramex has let us down, responding with a don't-care attitude and excuses when presented with complaints which are never appropriately resolved, we will not use Aramex in future.