Very poor customer service and wrong calculation of import taxes and duties

<p>I had a package coming in from overeas. Knowing that ill have to pay taxes and duties. Previously dealing with aramex and having bad service i decided to give them another chance. I even tried to make the clearance process easier and faster. I sent through an invoice and i.d number which was required, to Rowan Daniell even before the package arrived in South Africa to get it cleared when it arrives. So Rowan sent the info through to a person called Langton Ncube who's suppose to be the supervisor, but i think he needs supervision. Which then sent the amount due to Rowan who then sent it to me. But the amount i had to pay was wrong. I then emailed Rowan again stating the facts and that it has to be changed so i could make payment and get my package. He then send mister "Supervisor" Ncube an email stating the mistake and cc'd me in the email. Till now neither me or Rowan has received any replies from mister "Supervisor" Ncube. Its shocking service. My package is on hold, it entered the country 8 days ago and im still waiting for the correct amount on the invoice so i can make payment . Even after i tried to make the clearing process faster its still delayed. I email Rowan everyday. Seldomely getting a reply and when i get a reply its the same story. He's waiting for the reply from mister "Supervisor" Langton Ncube. So how long should i wait???</p> <p> </p> <p>I've had it with Aramex. And all my packages will go through DHL from now on. ARAMEX'S disbur*****t fee is R120 higher than DHL. Even though their customer service is 1/4 of DHL's service. </p> <p> </p> <p> </p> <p>Shocked!!!</p> <p> </p>