Very distressing service

Truly poor and distressing service. Supplier shipped the package containing special prescription lenses, which are urgently needed, on 22 November and delivery was scheduled for 2 December. The last activity (26 November), according to the tracking information, showed it was forwarded to destination facility. Phoned customer services and it became apparent that they do not know where the package is. Matter was escalated, whatever that means?

Contacted the supplier with the complaint and request to please not use Aramex again in the future.