Very disappointed — Aramex lost my parcel and poor communication from support

I’m really disappointed with the service from Aramex South Africa. My parcel (Waybill: MM***) has been missing for over a week, and despite multiple follow-ups, I’ve received no clear update or accountability.

What’s even more frustrating is that Aramex has asked me to contact the supplier to arrange a replacement — even though the parcel was lost while in their care. That’s not acceptable customer service, and it puts all the effort and inconvenience back onto the customer.

I’ve always trusted Aramex with deliveries, but this experience has really shaken that confidence. There has been poor communication, no proactive updates, and no proper resolution offered so far.

I truly hope that Aramex South Africa will take responsibility, investigate this matter urgently, and provide a clear and fair outcome.

Tagging @Aramex South Africa Customer Care — please escalate this case and provide feedback as soon as possible.