Very bad service/no service at all

Im a business woman who makes handmade accessories and sell them online, On the 19th of June, I dropped off a parcel at Dobsonville Pick n Pay on Elias Motswaledi road, up until now 22-06-2018 not only did my customer not receive the parcel but they the tracking number is also not at all reflecting in their system, My customer was so excited about how quick i prepared and sent her order which she expected to receive on the 20th but she had not received..today i spent R70 airtime trying to follow-up with Aramex and i have been transfered all over the place and kept on hold for so long till i evenetually ran out of airtime..by the look of thinks my parcel have not been collected from Dobsonville..I live in Sharonlea and have posted another parcel yesterday at Northgate mall..I regret using Aramex and will no longer encourage my customersto use it..it was the first time i tried it and wish i hadnt..Aramex bad service is now affecting my reviews because it is as if i am have ****med this customer as she bought online when the parcel is postged but not traceble..

Please would you refund my R99 and give back the parcel so i can usr a more reliable courier service provider.

Kind Regards Tumi Majozi **********