LN
Liana N
1 reviews | Active since Apr 2012
22 Apr 2015, 16:30
Very bad service from Aramex SA
I am very disappointed in the service I received from Aramex. I ordered goods from my supplier, like I do on a monthly base, but this time Aramex just completely dropped the ball. <br> <br> Firstly I had to wait a week for the item to clear customs. After paying immediately, I was promised that my order will arrive on Tuesday (\latest Wednesday"). But alas"
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Aramex South Africa's replyOfficial
22 Apr 2015, 17:01Hello Liels87,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per our discussion with you the delivery has been arranged as a priority for tomorrow morning and we will follow up with you to ensure all is in order.
We are also investigating the root cause of the delay and will give you sufficient feedback and advise you what actions has been taken.
If you need any feedback please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per our discussion with you the delivery has been arranged as a priority for tomorrow morning and we will follow up with you to ensure all is in order.
We are also investigating the root cause of the delay and will give you sufficient feedback and advise you what actions has been taken.
If you need any feedback please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply22 Apr 2015, 17:01
Official
Hello Liels87,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per our discussion with you the delivery has been arranged as a priority for tomorrow morning and we will follow up with you to ensure all is in order.
We are also investigating the root cause of the delay and will give you sufficient feedback and advise you what actions has been taken.
If you need any feedback please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience caused to you in this regard. As per our discussion with you the delivery has been arranged as a priority for tomorrow morning and we will follow up with you to ensure all is in order.
We are also investigating the root cause of the delay and will give you sufficient feedback and advise you what actions has been taken.
If you need any feedback please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Tel: ***