1 reviews | Active since Jun 2015
Very bad & poor service!! Where is my package!!??
<p>A package of mine from overseas has arrived at the Johannesburg Aramex branch. It has cleared customs, etc.... Now on the website when I track where my package is, it says the following message - "Attempted Delivery - Payment not Ready / Delivery Rescheduled"..... THIS IS NONSENSE!!</p> <p>There was no delivery attempt made. The package is still sitting in Johannesburg, and the delivery address is in Cape Town. So how could a delivery attempt have been made!!??</p> <p>Also, I have not recieved any kind email/phone-call to say that my package is ready/waiting on payment.... that I need to make a payment,... what the amount is,.... how I should make payment, etc.. etc.... NOTHING!!!</p> <p>Please will someone tell what is going on and where my package is.</p> <p>This is ridiculous service!!</p> <p> </p> <p>I have sent an online query via their website twice now, and still have not gotten a single word of feedback yet.</p>
Thank you for taking the time to share your comments with us. We apologise for the great inconvenience.
As per our discussions with you, the incorrect update was reflected on this shipment. We have since sorted out the issue and parcel was sent directly to you for delivery this morning.
We take pride in helping you and assure you we are committed to offering a great service to you. Thank you for the kind words in your updated comments, we sincerely appreciate it.
Kind Regards,
Aramex SA
Thank you for taking the time to share your comments with us. We apologise for the great inconvenience.
As per our discussions with you, the incorrect update was reflected on this shipment. We have since sorted out the issue and parcel was sent directly to you for delivery this morning.
We take pride in helping you and assure you we are committed to offering a great service to you. Thank you for the kind words in your updated comments, we sincerely appreciate it.
Kind Regards,
Aramex SA
