RA
Rudi A

1 reviews | Active since Jun 2015

10 May 2016, 07:10

Very bad & poor service!! Where is my package!!??

<p>A package of mine from overseas has arrived at the Johannesburg Aramex branch. It has cleared customs, etc.... Now on the website when I track where my package is, it says the following message - "Attempted Delivery - Payment not Ready / Delivery Rescheduled"..... THIS IS NONSENSE!!</p> <p>There was no delivery attempt made. The package is still sitting in Johannesburg, and the delivery address is in Cape Town. So how could a delivery attempt have been made!!??</p> <p>Also, I have not recieved any kind email/phone-call to say that my package is ready/waiting on payment.... that I need to make a payment,... what the amount is,.... how I should make payment, etc.. etc.... NOTHING!!!</p> <p>Please will someone tell what is going on and where my package is.</p> <p>This is ridiculous service!!</p> <p> </p> <p>I have sent an online query via their website twice now, and still have not gotten a single word of feedback yet.</p>

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Replies (2)
RA
Rudi A's update10 May 2016, 08:35
Reviewer Update
Recieved a call from Aramex to address the issue. The problem was sorted out in no time. Appears to be someone must have used an incorrect status code or something. I changed my perception of Aramex. EXCELLENT customer service and addressing the issue/query quickly and effectively. Much appreciated.
Aramex South Africa
Aramex South Africa's reply11 May 2016, 11:47
Official

Thank you for taking the time to share your comments with us. We apologise for the great inconvenience.

As per our discussions with you, the incorrect update was reflected on this shipment. We have since sorted out the issue and parcel was sent directly to you for delivery this morning.

We take pride in helping you and assure you we are committed to offering a great service to you. Thank you for the kind words in your updated comments, we sincerely appreciate it.

Kind Regards,

Aramex SA