Utterly poor service

I would rate you a ZERO if it was an option.

I have never encountered a service provider with such poor service. You send a text message to your client confirming delivery of a parcel before COB Friday. There is such poor planning on your side, overloading the driver with deliveries, that the delivery does not take place. There is no communication to the client that delivery will not take place, other than the client tracking the delivery. No deliveries are done over a weekend which means your client is at a loss for not receiving their parcel on the expected Friday. Come Monday, another text message is sent to confirm delivery before COB. The client speaks to two separate consultants, using your useless bot system, as it is impossible to get a hold of you any other way. Both times the client requests a Manager to contact them as non-delivery of this parcel, for a second day, is unacceptable. The requests simply gets ignored, as is evident in the fact that no Manager has contacted the client. If you cannot adhere to a promised delivery on a specific day due to poor planning on your side resulting in your driver being overloaded, the delivery must surely be the first out the following day. It seems not. I strongly suggest you rethink your way of doing business should you wish to keep clients happy and returning. #utterlypoorservicedelivery