Utter disappointment with shocking service

I have never experience such bad service. Are aramex staff trained well enough to complete their daily tasks or help customers with accurate information about their shipments?

On 07th Jan 08:21 am the shipment was collected in Bangalore, India. Shipment arrived on the 10 Jan in Sandton, South Africa. since then I have been in contact with Katleho Motloung. I have emailed and called this clerk several times. My emails are unanswered and my calls are dealt with by another staff member unless I insist to speak to her.

24 Jan she emailed me to advise there will be a penalty :

Formal clearance where you will get customs charges Penalty of R750 for the miss declaration of the customs value (this is because your supplier declared your shipment to be less than R500)

The very same day I told her go ahead 5 days later after I called her an practically begged her for the invoice she sent an invoice of R2400.00 later.

Never was this amount communicated just slammed on you. What could I do it was a birthday gift that was already delayed, I paid it the same day. She told me it will take 4 days. Today after three 3 unanswered emails i contact her via she says another 72 hours before feedback is received. *** !!! Are you kidding me?

What are these people doing? do they have any idea what customer service means? I am disgusted on how they handle their clients.

All this technology in the world and we are still required to pick up the phone hold on for ten minute and then still be disappointed by the lack of interest shown by the staff member, like i was inconveniencing her with my phone call

I cannot believe this company has a slogan Happiness delivered…. As all I have experienced is unhappiness.

Will never recommend Aramex to anyone!!!!!