Utter bull**** of a company and a "Kim" who's so clueless I don't know why she was hired

I will let thw screenshots between me and an *********** company and rep by the name of Kim explain the situation

This is pathetic I've purchased from the company that aramex or buffalo got my parcel from for months and have NEVER had to double-pay Even the last order made which was speedily delivered to my home - I wasn't requested to pay