DT
Dudley T
1 reviews | Active since Apr 2013
01 Apr 2016, 16:42
useless telephone service
I missed a call from aramax regarding my parcel. They smsd me to call them. I have phoned *** 3 times each, waiting 30minutes before the call automatically drops. Is this really possible that a company can be this bad??
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Aramex South Africa's replyOfficial
04 Apr 2016, 16:08Hello Spider***1989,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
As per our discussion, the shipment has now been released from customs and once payment for customs charges is made we may proceed to deliver shipment to you.
We are terribly sorry for the lack of communication and the issues raised about the lack of availability via telephone is being addressed. We will take corrective action where required.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
As per our discussion, the shipment has now been released from customs and once payment for customs charges is made we may proceed to deliver shipment to you.
We are terribly sorry for the lack of communication and the issues raised about the lack of availability via telephone is being addressed. We will take corrective action where required.
Kind Regards,
Hein Bruyns
Customer Service Executive
Aramex South Africa's reply04 Apr 2016, 16:08
Official
Hello Spider***1989,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
As per our discussion, the shipment has now been released from customs and once payment for customs charges is made we may proceed to deliver shipment to you.
We are terribly sorry for the lack of communication and the issues raised about the lack of availability via telephone is being addressed. We will take corrective action where required.
Kind Regards,
Hein Bruyns
Customer Service Executive
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused to you.
As per our discussion, the shipment has now been released from customs and once payment for customs charges is made we may proceed to deliver shipment to you.
We are terribly sorry for the lack of communication and the issues raised about the lack of availability via telephone is being addressed. We will take corrective action where required.
Kind Regards,
Hein Bruyns
Customer Service Executive