Useless Service

I placed an order on 29 November online from Zara. Was advised it will be delivered by the 9th December by Aramex.

I have been given tracking number which shows no movement of my package since 7 December (when Zara confirmed shipping) Parcel is marked as overnight shipping

I have been phoning the sandton branch where my package is, from 3 separate phones. I have now at 13:07pm 10 December 2019 been holding for over 2 hours.

This service is beyond useless. They cannot even pick up a telephone