Useless courier service

Aramex has now for the second time not delivered/lost a parcel for me. The parcel was put into an Aramex drop box on 22 April 2022 and have to this day 11 May 2022 not been delivered to me. I have spent more than R300 of airtime phoning their customer care center to try and get feedback regarding my parcel without any resolve. A lady from Aramex called me in Monday and said my parcel will be delivered on Tuesday. It is now Wednesday and still no parcel. I have tried to be patient all this time, but is now fed up with their lack of resolve and assistance. I send parcels on a regular basis throughout South Africa with Aramex, but have now lost all confidence in their delivery ability. Will no longer be using them and also advise other people to not use them.