Useless company and bug-ridden tracking software

Hmm. No point in going into detail, they don't reply. Absolutely useless. No way of using a simple phone call, WhatsApp, or email. Their tracking software has bugs. Even their chatbot on FB has bugs. And I write as a former IT professional. No worries, the undelivered parcel, which the useless tracking says is delivered, is only my passport with visas.