Useless

My Mother sent a gift from the UK through UK delivery company. To Cape Town. Was supposed to arrive in a week. A MONTH later I received a call from Aramex?! Ok… we need to figure out the customs charge. No.. it was sent as a gift. Well.. then you need to resend invoice?! what invoice? Tried something to that effect.. no help. A week later received a message they will send the parcel back to the UK. Well ok then, go ahead. Still awaiting the refund from UK company. I’m sure not the first one to have gone through this. Pathetic service and I’m sure this is absolutely stunting delivery service to South Africa. Is it Aramex? Is it customs? Whatever reason, myself and my family will never trust any postal service to South Africa.