Used to be decent but now completely useless.

Package shipped on the 5th and last updated 11 days ago. I could have flown to and from New York about 10 times in the time this package has been in transit. Are you using blimps? According to them it hasn't even arrived here even though it cleared customs 11 days ago (yes I get that it precleared). But then the agent says it's still being cleared. Even though status says clearance complete.

You cannot reach a human being at Aramex. Phone calls go unanswered and if you do happen to reach a person you get cut off. There are no email addresses or contact forms. If you're lucky, you'll get a reply on one of their chat channels. but you'll get no useful information.

Don't give me the peak season delays excuse. This is not the first peak season. You know it's coming and you should have prepared for the increased voume. Also, I don't want to hear about your supposed hand over delays. I had another package shipped from the states the day after through DHL and I received that over a week ago. They don't seem to be affected by any such issues. So Aramex must be the only carrier affected by this. All you see on Aramex's social media are complaints and the same blanket excuses but Aramex seems content to be *******.