Urgent Parcel not delivered

Good afternoon, dear sir or mam

I have a problem with a company here in Port Elizabeth, Aramex. I've sent a parcel to Gauteng on the 18th of May 2020, and it still have not been delivered, they reported on their system an attempt to deliver but my client claims that they did not call or attempted to deliver, as the security at their complex also did not see Aramex 'attempting to deliver the parcel.' since Wednesday 20th May both of us has been trying to get hold of Aramex to deliver, when we do get through on their telephone line, they say they've emailed the Joburg office. I've even sent messages to their head quarters here on Facebook, Saudi Arabic regarding this matter. They rep**** that they have sent the information to the relevant people dealing with the delivery. It's now June 3rd,and the client and I are at a point of frustration. I do not have money to refund the client her goods, and it was custom made for her needs. The fabric I used is not available anymore as I bought the last piece in the shop where I purchased the fabric for face masks and Bonnets I've made. Can you please assist us. Or advise us what to do next.