[***] Urgent Complaint – Continuous Delivery Delays and Lack of Communication

Dear Aramex Team,

We are a fabric manufacturer and have been using Aramex for our shipments for quite some time. However, over the past few weeks, we’ve been facing repeated delivery delays without any valid reason.

Almost every shipment is being marked as “Out for delivery,” and later the status changes to “No one was available,” even though our receivers are available and no calls are received from the delivery team. This issue has been particularly frequent with deliveries in Durban.

This is causing serious disruptions to our business operations. We’ve never experienced such problems before, so we are concerned about what has changed recently in your service or delivery process.

Below is one of the urgent parcels that has been delayed: Store-To-Door Parcel No: *** The parcel was dropped off last Thursday, yet the status remains unchanged. The receiver has confirmed that he was available all day and did not receive any call from Aramex.

Please investigate this matter urgently and provide an explanation, as well as steps being taken to prevent such issues in the future.

Kind Regards, Kush )***