Upset Client!

I've had such a horrifying experience with Aramex. Please see below'

1. I had a parcel that was meant to be couriered on the 05/04/2024 at The Glen shopping centre. 2. I filled out all the necessary steps on the online portal and my parcel was suppose to be delivered with 72 hours to Richards Bay. 3. It is now a week later and both myself and the distribution company have no idea where my parcel is. 4. This is the worst part for me - The tracking number issued to me is INVALID and neither I or Aramex itself can pick it up. 5. I followed up with them by trying to contact their customer care and that in itself was a terrible experience as I was given such a run around while holding on and using my airtime for their incompetency or lack of delivery, to my dismay I ended up using their Whatsapp chat line. To an extent I was helped because my matter was said to be "investigated" and a ref number was issued to me. 6. Since that investigation and ref number were issued to me, I've not received any call and 48hours have lapsed. Instead, they called the person in which the parcel was meant to be delivered to this morning (12/04/2024) and informed her that ' THE PARCEL IS MISSING' 7. Now, as you would imagine - I'm quiet upset and what frustrates me the most is that the parcel contained some confidential documents and information and what irks me off the most is that through both my Whatsapp and online vents to the agents - Nothing has been done thus far and I am increasingly left frustrated and concerned. 8. I need to know what the remedial actions are to my parcel and more importantly the time, effort and energy I've invested into trying to get this resolved when I've not been at fault.

I hope this reaches the relevant person who would be able to assist me urgently and satisfactory. My details are as follows;

Bafana Dhlamini *** *** Tracking number: *** Date created : 05/04/2024 Location: Bassonia