Unreliable, negligent and dishonest

Unreliable, negligent and dishonest...

I ordered 2 packages from 2 different online stores using Aramex South Africa. I added a note with both orders for the driver to call me prior to delivery. I was given 2 separate waybill numbers. My neighbor arrived at my door with one of my packages, saying the driver had left it with him, even though I was home. I went to track my other parcel, as I was confused as to why they had not been delivered together. The second parcel had been marked as complete as well. My neighbor confirmed he never received it. It was a large parcel over 30 kg. I have been calling Aramex multiple times a day trying to find out why this was done. They kept telling me that it was delivered. I have contacted my lawyer to handle this further. The driver using 1 delivery to mark both orders as delivered is ***** and theft. I am giving Aramex 24 hours before I call the police to report the theft of the second item. My lawyer has already contacted them. This is pathetic service in several ways:

1. I put the note for the driver to call me. He didn't. 2. He delivered the first parcel with my neighbour, when I was home! 3. Aramex were insisting that the second parcel was delivered. I ha r since been told it has not. 4. All assurances that my parcel will be delivered within a certain time are nonsense 5. Aramex cannot seem to get hold of their drivers 6. The drivers dishonesty, negligence, and unprofessional service misrepresents the company, and should be dealt with. 7. Customer service from Aramex has been shocking