Unreachable gods

I ordered an engagement ring from overseas. It arrived in SA after only 4 days. I got contacted by Shamain who I believe is the parcel stoppage god. She told me that customs wants to inspect my parcel and asked me to pay R160 and supply 101 documents proving that I bought that item. Idid this on the same day. A week later absolutely no communication from Aramex despite me mailing them to ask if they received everything and the payment. 2 weeks later, still radio silence. I contact them by phone seeing as they do not return emails. I get put through to Sandy on a call centre who tells me that my parcel has not even been allocated yet for inspection. She refuses to put me through to the god of stoppages, as Shamain doesnt take calls. I call 4 days later and speak to Darren on the call centre who tells me that he can see that my parcel was allocated for inspection 4 days previously. Obviously when I called 4 days previously. This means my parcel sat there for 2 weeks without being allocated for inspection despite me sending payment and documents on day one. Darren also refuses to put me through to the stoppage god but says he will send a message to her. 2 days later I finally get a call, the very first call, from Shamain. She says there is a penalty that I need to pay customs and then they will release my parcel. I agreed to pay and she must tell me how much it is because I have now missed my engagement date because of Aramex incompetence. That was a week ago and I have heard nothing. So my parcel took 4 days to travel 16000km to SA and has now been sitting with Aramex 7 km from my house for 27 days now with absolutely no resolution in sight. All I hope is that Shamain and management at Aramex find themselves in a predicament like mine in the future where they get the middle finger for servive.